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INTEGRATIONS

Connect the necessary applications,

messengers and services so as not to miss a single customer request
Key Features

A simple solution for progressive companies

Builder of required tools
Implementation
in 1-3 weeks
Quick migration from russian systems
GDPR and CCPA compliant
Integration with modern services and providers
Ready documentation and training
BENEFITS

Why you need SMART CRM

Solving business tasks in real time

Track and analyze key metrics to make quick decisions

Details

Ready out-of-box
solution

Use customized services and integrations without spending time on customization and localization

Details

Powerful Microsoft Cloud capabilities

Take full advantage of Microsoft technologies to work effectively with data

Details
  • A single system for storing information about customers and interacting with them for all business units, the ability to store documents and other types of files
  • Up-to-date information for timely receipt of analytics and insights by managers and leaders
  • Tools for monitoring indicators and results of achieving business goals
  • Faster internal communications
  • Standardization of business processes based on ready-made B2B, B2C and service templates
  • The ability to store company “knowledge” without the risk of losing it
  • Connecting to popular business applications and services
  • Deployment in 1-3 weeks (depending on the number of components selected), including user training
  • Variety of connectors and modules extending the functionality
  • Ready mobile applications
  • Regular updates and enhancements for the out-of-box version – every 3-4 months
  • Business analysts and administrators can make changes to solutions and continue to receive updates along with new versions
  • Ready-made security roles for different types of users
  • Using one of the world’s best Low-code / No-code platforms – Microsoft Power Platform – which has proven best in Microsoft Dynamics 365 applications
  • Microsoft/Office 365 integration for email, instant messaging, teamwork, and file storage up to 1TB (Exchange/Outlook, Teams, SharePoint)
  • Automatic data backup
  • Access of employees from any place with the Internet connection through a browser or mobile application
  • Modern security and data protection standards, two-factor user authentication
  • Zero investment in server hardware and licenses
  • Quick connection of new users
  • Multilingual interface
PLATFORM OVERVIEW

SMART CRM

contains 3 solutions, as well as connectors and additional modules that can be installed separately or added to each other
SMART Sales
Solution for automating the B2B sales process from the appearance of a potential customer to concluding a contract
Close deals faster by concentrating your entire team's work in a single platform. Use a ready-made business process, optimizing every indicator of the sales cycle
Customer base management
B2B sales management
Address management
Communications management
Product management
Single workplace for a manager and supervisor with analytics and reporting
SMART Customer Care
Solution for registration and processing of service requests from customers
Simplify the process of providing service and support and build customer loyalty. Manage all cases in real time from a single window
Customer base management
Service delivery management
SMART Chat (additional module)
Communications management
Multiple channels (due to additional connectors)
Single workplace of operator and supervisor with analytics and reporting
SMART Order Management
Solution for registering and processing orders in B2C sales
Improve your customer experience by managing the entire ordering process from inquiry to receipt of the items by the customer. Automate distribution, processing, and execution of requests, thus reducing the waiting time for customers
Customer base management
Communications management
Sales management
Product catalog management
Address management
Single workplace of operator and supervisor with analytics and reporting
Connectors

All necessary sales tools in one system

Leverage modern applications, services and channels to effectively interact with the customer throughout the entire life cycle

SMART Connector for Binotel
API connector for Binotel that provides the ability to receive incoming calls and make outgoing calls from SMART CRM
SMART Connector for eSputnik
API connector for eSputnik, which provides the ability to configure and send mass and trigger e-mailings through eSputnik with subsequent analytics on statuses and results of mass mailings
SMART Connector for GMS
API connector for GMS Ukraine, which provides the ability to configure and send mass and trigger SMS/Viber mailings with subsequent analytics on statuses and results of mass mailings
SMART Connector for PayPal
API connector for PayPal, which provides the ability to create a PayPal invoice for the customer to pay while the order is being processed and synchronize payment statuses
SMART Connector for Nova Poshta
API connector for Nova Poshta that provides the ability to create a waybill for sending to a branch or address during order processing in CRM, with subsequent synchronization of the sending status. When processing an order, the created waybill can be printed, canceled with the indication, or deleted
SMART Connector for Ukrposhta
API connector for Ukrposhta that provides the ability to create a waybill for sending to a branch or address during order processing in CRM, with subsequent synchronization of the sending status. When processing an order, the created waybill can be printed, canceled with indication of a reason, or deleted
Modules

Expanding platform's capabilities

  • SMART Chat
  • SMART Easy Bot
SMART Chat
A solution that allows, within a single platform, to build clear communication with customers, partners and employees using familiar messengers
Combines Facebook Messenger, Telegram, WhatsApp, Viber, Instagram (coming in the new version) chats in one window
Integrates communication history in Dynamics 365 or Power Apps model-driven apps to create a personal experience
Optimizes each subsequent interaction with the customer
Can be a tool for building targeted, personalized communication for the purpose of additional sales.
SMART Easy Bot
A solution with a user-friendly interface for easy and comfortable management of Viber and Telegram chatbots
Ability to add custom buttons: text only, text + link, data output from your CRM system, data output from your CRM system with subsequent conversion to barcodes or QR codes
Ability to send messages to all active subscribers of your chatbot
Using a chatbot as a source of incoming communication and receiving feedback from your audience in the form of requests and files
Filling the database of contacts using the registration function when using the bot for the first time
Generation of individual texts for a specific user directly from your CRM
Converting customized texts from your CRM to barcode or QR code
A single administration center with an intuitive and user-friendly interface right in your CRM system
WE ARE TRUSTED

Customer stories

“Despite a number of integrations, the entire work process for the employee, and most importantly, for the client, is as simple and clear as possible. Employees work in a single window. They do not need to fill in the same information in multiple systems. Data is not lost or duplicated. For example, a transaction has occurred in the ERP system. Information about this instantly appears in CRM. And after 30 seconds, the client can receive up-to-date information on the number of booked classes by phone or in a Telegram bot. Thanks to a carefully thought-out solution architecture, we can guarantee our clients a high level of service."
Anastasiia Nosulenko
Head of Reconstruction Project
"The first result of the work is the CRM knowledge base, in which each operator can find the necessary information upon request. Secondly, it's the statistics that the system gives us: we can calculate the effectiveness of each employee and communication channel. Thirdly, an individual approach to clients, seeing their personal priorities: recent flights or what kind of food he or she orders most often on board. The contact center can show the business those points where clients cannot interact with the company by themselves. They need to additionally contact us for clarification."
Kyrylo Tkachenko
Head of Contact Center in UIA
“We managed to create a platform for communication between doctors and scientists from Ukraine and the world who are ready to share applied discoveries in the treatment of COVID-19. The main thing is that we made the process as convenient and accessible as possible for every practicing doctor. 145 reports were listened to by healthcare workers from such countries of the world as Ukraine, Kazakhstan, Tajikistan, Georgia, Moldova, Azerbaijan, Uzbekistan, Kyrgyzstan. The materials of the Medical Congress have become a teaching aid for all interested persons and have been made freely available.”
Yurii Markevych
Director of Customer Relationship Management in YURiA-PHARM
“Together with SMART business, we have created a digital ecosystem centered on Microsoft Dynamics 365, to which other elements are connected, such as mobile applications, a website, corporate CRM. Digitalization has allowed us to significantly reduce the amount of non-intellectual routine work. As of 2021, the need for manual work decreased by almost 20 times."
Iryna Bekesh
IT Business Solutions Manager in JTI Ukraine
PRICING

Select your plan

  • SMART CRM
  • SMART Connectors
  • SMART Modules
SMART Sales
$ 10 .00
per user per month
A solution for automating the B2B sales process
SMART Customer Care
$ 10 .00
per user per month
A solution for registering and handling service requests
SMART Order Management
$ 10 .00
per user per month
A solution for registering and processing orders in B2C sales
SMART CRM Solutions x2
$ 15 .00
per user per month
When using 2 SMART CRM solutions
SMART CRM Solutions x3
$ 20 .00
per user per month
When using 3 SMART CRM solutions

SMART CRM requires Power Apps per User or Power Apps per App licenses.

We recommend using Microsoft (Office) 365 for communications in Teams, integration with the Exchange Online mail service, and saving documents and files to SharePoint Online.

SMART Connector for
Telephony (Binotel)*
$ 150 .00
for the use of the environment per month
API connector for Binotel IP telephony that provides the ability to receive incoming calls and make outgoing calls from SMART CRM
SMART Connector for
eSputnik*
$ 100 .00
for the use of the environment per month
API connector for eSputnik that provides the ability to configure and send email newsletters
SMART Connector for
GMS*
$ 100 .00
for the use of the environment per month
API conector for GMS Ukraine to set up and send newsletters via SMS/Viber
SMART Connector for
PayPal*
$ 100 .00
for the use of the environment per month
API connector for PayPal to create an invoice and provide the client with the ability to pay for it when ordering
SMART Connector for
Nova Poshta
$ 150 .00
for the use of the environment per month
API connector for Nova Poshta to create a waybill and send it directly when processing an order in CRM
SMART Connector for
Ukrposhta
$ 150 .00
for the use of the environment per month
API connector for Ukrposhta to create a waybill and send it directly when processing an order in CRM

*The use of Microsoft Azure resources is required for connectors and modules to work.

SMART Easy Bot*
$ 100 .00
for the use of the environment per month
A solution for administering chatbots on Viber and Telegram platforms to manage sending of messages
1-10 operators
SMART Chat*
$ 150 .00
for the use of the environment per month
A solution for centralized communication between a manager and a client in a single window
11-20 operators
SMART Chat*
$ 250 .00
for the use of the environment per month
A solution for centralized communication between a manager and a client in a single window
21-30 operators
SMART Chat*
$ 350 .00
for the use of the environment per month
A solution for centralized communication between a manager and a client in a single window
30+ operators
SMART Chat
Contact us for special
conditions upon your request
A solution for centralized communication between a manager and a client in a single window

*The use of Microsoft Azure resources is required for connectors and modules to work.

Blog

Articles and materials

All materials
December 9th, 2022 2 min read
What’s new in SMART Customer Care?
We continue to improve our SMART CRM platform and add new features based on customer requests. Today we are sharing the latest updates in SMART Customer Care. This is one of our CRM solutions designed to register and handle customer requests. List of the latest updates Knowledge Base Thanks to the articles added to the knowledge base, operators will be able to resolve customer issues faster and more efficiently. The feature also implies a convenient ...
July 26th, 2022 8 min read
SMART CRM: a comprehensive solution for sales in the B2B, B2C and service segments
Customers are the most valuable asset of a company. This may seem obvious. However, at a time of important change, truth needs to be reminded. Over several decades, we have moved from face-to-face commerce to the global business market of the 21st century that we can see now. Most processes have changed, but one thing remains unshakable: the importance of customers. The process of high-quality interaction with customers requires constant optimization and search for new solutions. This is where ...
February 9th, 2022 3 min read
SMART Connector for Binotel: Integration of Microsoft Dynamics 365 with Binotel virtual telephony
To optimize and effectively manage business processes related to sales, companies are increasingly using CRM in conjunction with virtual telephony. The use of a single information platform makes it possible to not only call a customer straight from the opportunity card in the system, record the conversation and listen to it, but also obtain detailed statistics on calls: the start and end time of the conversation, number of calls and their duration, all incoming, outgoing, ...
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