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Create human-oriented service with SMART Customer Care

Creating a unified environment

for systematizing customer data of all departments and storing the history of communication with them
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Accelerating the business process

of processing service requests through consolidation in a centralized system

Creating the company's knowledge base

to improve the efficiency of the customer service process
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Standardization of the service delivery process

and control of the time spent in accordance with the SLA requirements

Preventing the loss of important information

and preserving documents on cooperation with customers throughout the company's lifecycle

Operational analysis and control

of the work of managers/operators using built-in tools
Functional capabilities

SMART Customer Care

A solution that allows you to manage all customer cases in a single window in real time. Simplify the process of providing service and support and build customer loyalty with the help of the solution's functional capabilities
SMART Customer Care
Customer base management
  • Management of accounts and contacts​
  • Contact and address information about customers​
  • Relationships between customers​
  • Full history of interaction with the customer (communications, history of negotiations, feedback)
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Communications management
  • Communication in different channels from one system​
  • Storage of the entire history of interactions in a single system​
  • Consolidation of requests from customers, appointment of a responsible employee​
  • Task assignment
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Service delivery management
  • A ready business process for service request processing from registration to providing a response​
  • Child cases​
  • Converting Emails and Phone Calls into cases​
  • Catalog of case topics​
  • Knowledge Base
  • SLA execution control
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SMART Customer Care
Multiple channels (due to additional connectors)
  • Telephony​
  • Email​
  • SMS​
  • Viber​
  • WhatsApp
  • Telegram​
  • Chatbot​
  • Messenger​
  • Instagram
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SMART Chat (additional module)
  • Incoming chat distribution queue​
  • Customer identification in an existing customer database​
  • Ensuring communication between an operator and a customer, searching for the necessary information in the system when preparing a response for the customer, reassigning a conversation to another operator, saving the history of communication with the customer in the system, analyzing metrics for effectiveness of communication between operators and customers
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Analytics and reporting​
  • Operator’s workplace – dashboard and activity plan​
  • Supervisor’s workplace – control dashboard and personal activity plan

How is SMART Customer Care implemented

5 simple steps to better customer service
Microsoft 365, Power Apps deployment
Installing solutions and deploying the necessary basic Microsoft infrastructure.
1 step
SMART Customer Care
Deploying an out-of-box solution. Checking the system's operation.
2 step
Data migration
Preparing initial data import templates and answering the questions.
3 step
Providing training on system functionality for key users. Providing training for business analysts and administrators for further independent configuration of the system.
4 step
System Go-Live
The customer makes a decision on the system Go-Live.
5 step

Select your plan

  • SMART Connectors
  • SMART Modules

SMART CRM requires Power Apps per User or Power Apps per App licenses.

We recommend using Microsoft (Office) 365 for communications in Teams, integration with the Exchange Online mail service, and saving documents and files to SharePoint Online.


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