SMART Order Management

Advantages

Get more with SMART Order Management

Creating a unified environment

to systematize customer data and preserve the history of interaction with them

Automation of distribution,

processing and fulfillment of orders, reducing customer waiting times

Customizing the required number

of order flows to meet the unique requirements of your business

Receiving information

about each order in real time, from receipt to delivery

Ensuring omnichannel

communication with customers through extensive integration options

Operational analysis and control

of the work of managers using built-in tools

Functional capabilities

SMART Order Management

A solution that allows you to close deals faster and focus all team's work on a single platform. Use a ready-made business process, optimizing every indicator of the sales cycle with the functional capabilities of the solution

Customer base management

Management of legal entities and individuals
Contact and address information of customers
Relationships between customers
Full history of interaction with the customer (communications, purchase history)

Communications management

Communication in different channels from one system – supplemented by SMART Connector for Telephony (Binotel) / GMS / eSputnik and SMART Chat
Storage of the entire history of interactions in a single system

Sales management

Unified order processing: from registration to receipt of confirmation of delivery to the customer
Fixing the terms of payment and delivery
Price relevance control
Automation supplemented by SMART Connector for Nova Poshta, SMART Connector for Ukrposhta and SMART Connector for PayPal
Sales funnel

Product catalog management

Catalog of products and services
Price management: discounts, validity periods
Multiple currencies
Product images

Address management

Registration of multiple addresses for each customer
Integration with the Google Maps directory

Analytics and reporting

Operator’s workplace – dashboard and activity plan
Supervisor’s workplace – control dashboard and personal activity plan

ROADMAP

How is SMART Order Management implemented

5 simple steps to effective sales

Microsoft 365, Power Apps deployment

Installing solutions and deploying the necessary basic Microsoft infrastructure.

1 step

Deploying
SMART Order Management

Deploying an out-of-box solution. Checking the system's operation.

2 step

Data migration

Preparing initial data import templates and answering the questions.

3 step

Training

Providing training on system functionality for key users. Providing training for business analysts and administrators for further independent configuration of the system.

4 step

System Go-Live

The customer makes a decision on the system Go-Live.

5 step

expanding opportunities

All required tools in one system

Modules

Simplify interaction with customers, partners and employees by expanding the functionality of the platform

SMART Chat

A solution that allows, within a single platform, to build clear communication with customers, partners and employees using familiar messengers

SMART Easy Bot

A solution with a user-friendly interface for easy and comfortable management of Viber and Telegram chatbots

Connectors

Leverage modern applications, services and channels to effectively interact with the customer throughout the entire life cycle

eSputnik

API connector for Nova Poshta that provides the ability to create a waybill for sending to a branch or address during order processing in CRM, with subsequent synchronization of the sending status. When processing an order, the created waybill can be printed, canceled with the indication, or deleted

Ukrposhta

SMART Connector for Ukrposhta

API connector for Ukrposhta that provides the ability to create a waybill for sending to a branch or address during order processing in CRM, with subsequent synchronization of the sending status. When processing an order, the created waybill can be printed, canceled with indication of a reason, or deleted

PRICING

Select your plan

SMART CRM
SMART Connectors
SMART Modules

SMART Order Management

$ 10 .00

per user per month

A solution for registering and processing orders in B2C sales

SMART CRM Solutions x2

$ 15 .00

per user per month

When using 2 SMART CRM solutions

SMART CRM Solutions x3

$ 20 .00

per user per month

When using 3 SMART CRM solutions

SMART CRM requires Power Apps per User or Power Apps per App licenses.

We recommend using Microsoft (Office) 365 for communications in Teams, integration with the Exchange Online mail service, and saving documents and files to SharePoint Online.

SMART Connector for

Telephony (Binotel)*

$ 150 .00

for the use of the environment per month

API connector for Binotel IP telephony that provides the ability to receive incoming calls and make outgoing calls from SMART CRM

SMART Connector for

eSputnik*

$ 100 .00

for the use of the environment per month

API connector for eSputnik that provides the ability to configure and send email newsletters

SMART Connector for

GMS*