SMART Connector for Stream Telecom: new integration of the CRM system with the national telecom operator

Technology is increasingly becoming the first line of support for communications with your clients. It is becoming increasingly difficult to win the client’s favor and trust, but you can lose what you have gained in a few minutes. To prevent this scenario from interfering with your success, it is important to automate processes in a timely manner and take care not only of the service for clients, but also of the convenience of technologies for your team.

We are pleased to announce a new integration of the SMART CRM platform with the national operator Stream Telecom. SMART Connector for Stream Telecom is a solution that will help get rid of operational chaos and improve the quality of your communication with clients. This is an innovative connector that allows you to automate the processes of receiving and making calls, and most importantly, synchronizes the history of these interactions with the CRM system.

About Stream Telecom:

Stream Telecom is a national telecom operator that has been providing high-quality IP telephony and support services for over 13 years. Stream Telecom’s client portfolio includes top Ukrainian companies such as BMW, Print24, MEGOGO, Brain chain of stores, Green Forest English language school, Centrocredit, TCM Group, KRAFT Deckensysteme, IVR Clinic.

What opportunities for interaction with clients does SMART Connector for Stream Telecom provide?

• Automatic call creation: During a conversation with a client, the system automatically creates a call in SMART CRM or Dynamics 365 Sales/Customer Service, providing receipt of phone call details from telephony.
• Automation of communication processes: All incoming and outgoing calls will be automatically registered in the system, which significantly reduces manual work and minimizes errors.
• Updating call statuses and information: The system automatically updates call statuses and adds detailed information, allowing you to always be aware of the latest events.
• Ability to listen to calls: Recordings of all conversations are available for listening in the system after the call is completed, which allows you to listen to calls to improve the quality of service and train employees.
• Automatic client identification: The system automatically identifies clients by the contact database, and if there is no client in the database, it creates a new contact automatically.
• Simplification of telephony: Easy and convenient management of incoming and outgoing calls significantly increases productivity.
• Saving communication history: The entire history of phone calls with clients is saved on the contact timeline, which provides a complete overview of all interactions.

To provide the clients with uninterrupted communication, the Stream Telecom service uses the most modern security approach – geo-distributed equipment redundancy. This is possible since the servers are located in several data centers around the world and insure each other. If one of the servers fails, its work will immediately be taken over by another. This helps to transfer the load from one server to another quickly and unnoticeably for the client.

* Information provided by the Stream Telecom provider

Why choose SMART Connector for Stream Telecom?

• Clear integration documentation,
• Simple initial setup,
• Quick deployment of the connector,
• Support and regular expansion of integration functionality,
• Stable operation of the Stream Telecom service due to the geographic distribution of equipment redundancy.

How to connect SMART Connector for Stream Telecom?

The entire connection process takes place in several stages:

1. User registration in the Stream Telecom service and making all the necessary settings,
2. Authorization in SMART CRM / Microsoft Dynamics 365,
3. Installation and configuration of integration components,
4. System security settings – granting access to a manager or workgroup,
5. Start of the connector’s operation.

How much does it cost to connect and use the connector?

The monthly fee for use in one Microsoft Power Apps/Dynamics 365 environment, with no limit on the number of managers, is $150. Azure components are priced according to consumption.

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