Advantages

Achieve more with SMART Order Management

Create a unified environment

to systemize customer data and store interaction history

Automate order distribution,

processing, and fulfillment to reduce customer wait times

Configure any number

of order flows that meet your business’s unique requirements

Get real-time insights

into every order — from placement to delivery

Ensure omnichannel communication

with customers through extensive integration capabilities

Monitor and analyze performance

of managers using built-in analytics tools

Functional capabilities

SMART Order Management

A solution that helps improve customer experience and manage the entire order process — from request to delivery. Automate distribution, processing, and fulfillment to minimize customer waiting time

Manage customer base

Maintain records of legal entities and individuals
Store customer contact and address details
Manage relationships between customers
Access a complete interaction history (communications, purchase history)

Communication management

Communicate through multiple channels from a single system — extended with SMART Connectors for Binotel, Ringostat, Stream Telecom; SMART
Connectors for GMS, eSputnik, Infobip, SMART Easy Bot, and SMART Chat
Store all interaction history in one centralized system

Sales management

Unified order processing — from registration to delivery confirmation
Record payment and delivery terms
Monitor price relevance
Extend automation with SMART Connectors for Nova Poshta, Ukrposhta, and SMART Connectors for PayPal, UAPAY, and plata by mono
Sales pipeline

Product catalog management

Catalog of products and services
Manage prices: discounts, validity periods
Multi-currency support
Product images

Address management

Register multiple addresses per customer
Integration with Google Maps directory

Analytics and reporting

Manager’s workspace — monitoring dashboard and personal activity plan
Supervisor’s workspace — monitoring dashboard and activity plan

ROADMAP

How SMART Order Management is implemented

5 simple steps to efficient sales

1 step

2 step

3 step

4 step

5 step

Microsoft 365 & Power Apps Deployment

We install the solution and deploy the required Microsoft base infrastructure.

SMART Order Management
Solution Deployment

We implement the out-of-the-box solution and verify system performance.

Data Migration

We prepare templates for initial data import and assist with related questions.

Training

We conduct functional training for key users, as well as sessions for business analysts and administrators to enable independent system configuration.

System Go-Live

The client decides to go live.

Modules: expanding opportunities