New SMART Easy Bot Release: Flexible Registration Management, New Button Types, File Sending, and Polish Language Support

We are excited to introduce the latest release of the SMART Easy Bot module, part of the SMART CRM platform.

SMART Easy Bot is a user-friendly service for managing chatbots on Viber and Telegram platforms, integrated with the CRM system.

In this update, we’ve added features designed to help you interact with customers more effectively, streamline communication, and tailor the platform to your needs. Here’s what’s new in SMART Easy Bot:

Flexible Management of Registration and Authorization Settings

Now you have full control over how users interact with your chatbot. The new release offers:

• Customizable registration parameters: Choose which data to collect from users during registration — not just phone numbers, but also passport numbers or loyalty card numbers.
• Enable or disable the registration process: Turn registration on or off based on your needs.
• Authorization mode for private bots: Create exclusive access for selected users, ideal for private groups or corporate clients.
• Combined mode (registration or authorization): Flexibly mix both approaches, granting registered users access to additional services and features.

These capabilities enable marketers to create more controlled and personalized interaction scenarios, enhancing security and convenience for your audience.

New Button Types: Webhook with Response Function and Request Creation

We’ve expanded the chatbot button functionality to help you engage with customers more effectively:

• Webhook buttons with text input: Integrate external services to automatically receive data or trigger actions in other systems.
• Request creation: Allow customers to easily create requests or tickets in your CRM directly through the chatbot, simplifying their needs handling and speeding up support agents’ response times.

These new button types unlock opportunities to automate complex processes such as order management, customer support, and integration with external platforms.

File Sending: Simple and Convenient Content Sharing

Sharing files with your audience just got easier! This new feature lets you:

• Send files to individual users or entire audience segments.
• Distribute documents, images, presentations, and other materials.
• Share personalized offers such as checklists, instructions, or promotional content in a convenient format.

This feature is perfect for marketing communications when you want to quickly deliver important information or provide exclusive content to your customers.

Polish Language Support: Expanding Your International Audience

To make SMART Easy Bot even more accessible for international markets, we’ve added Polish language support. The platform interface is now available in three languages:

• Ukrainian
• English
• Polish

This enables teams in Poland and other Polish-speaking regions to work comfortably with the platform, adapting it to local needs and cultural specifics.

How to Get Started with the New Release

All new features are now available in SMART Easy Bot for SMART Sales and Dynamics 365 users. To start using them, contact our support team at sales@smart-it.com for consultation and assistance with updating your system.

Thank you for choosing SMART CRM to automate your marketing strategy!