SMART Easy Bot module: Update of the SMART CRM platform

The world is on the path of digitalization, more and more attention is being paid to the overall customer experience and the transformation of business models to create a convenient environment for both customers and employees. How to create conditions for efficient service and not overload employees with repetitive requests and routine interactions? We offer an up-to-date solution within SMART CRM, a comprehensive platform for B2B, B2C, and service sales. So today we are presenting a new module for managing chatbots that is relevant to the local market – SMART Easy Bot.

SMART Easy Bot is a ready-made module with a user-friendly interface for easy and comfortable management of chatbots in Viber and Telegram, combined with a CRM system. The service allows you to communicate with subscribers in a simple and comfortable way, manage buttons and their functions, as well as send mass and personal messages to subscribers in selected segments. 

What opportunities for customer interaction does SMART Easy Bot offer?

• Create your own buttons. Add different types of buttons: text only, text + link, data output from your CRM system, data output from your CRM system with further conversion to bar or QR codes. The “Webhook” function is available, which allows you to call any of your developments by link and send the results directly to the bot
• Communicate with subscribers. Send messages to all active subscribers of your chatbot in any way: to the entire chatbot audience, a selected segment, or a specific subscriber (personal offers, birthday greetings, order status, etc.)
• Customize inbound communication. Use chatbots as a source of communication and receive feedback from your audience in the form of requests and files
• Expand your contact database. Fill the database with up-to-date and verified information about users using the registration function when they first use the bot
• Create personalized messages. Generate customized texts for a specific user directly from your CRM system
• Manage in a single window. Manage chatbots in a single center with an intuitive and user-friendly interface directly in your CRM system

Why should you choose SMART Easy Bot?

• Easy setup and administration
• Fast deployment
• Comprehensive customer communication and self-service 24/7
• End-to-end data exchange with CRM
• Support and expansion of the solution’s functionality
• Compatible with all SMART solutions

How to connect SMART Easy Bot?

The entire installation process takes place in several stages:

• You create a bot in the selected Viber or Telegram channel
• Get the key and send it to the developer to link the chatbot components with the CRM system
• Authorization in SMART CRM/Microsoft Dynamics 365
• Installation and configuration of integration components
• Setting up system security—granting access to a manager or a workgroup
• Creation of scenarios for interaction with chatbot users
• Get started

How much does it cost to install and use the module?

The monthly fee for using the module in one Microsoft Power Apps/Dynamics 365 environment, with unlimited number of managers, is $100. Azure components are billed according to consumption. The monthly fee includes 350 thousand messages in 1 Viber and 1 Telegram bot with common logic and a single control center.

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Want to know if SMART CRM meets the requirements of your business?

Write to us: sales@smart-it.com