AI-Powered CRM: A New Era for Your Business

"SMART business has experience implementing all Microsoft solutions, and our collaboration has lasted a full 8 years. Often, we come with just an idea or a dream, and together we dive into the project, even if much is unknown at the start. But thanks to the synergy of our teams, we confidently navigate this path and achieve the desired results. We know for sure — many ambitious plans lie ahead!"

"Together with SMART business, we created a digital ecosystem centered on Microsoft Dynamics 365, to which other elements such as mobile apps, the website, and the corporate CRM are connected. Digitalization has allowed us to significantly reduce the amount of non-intellectual routine work. As of 2021, the need for manual work decreased nearly 20-fold."

"Work with industrial clients involves long cycles. At the same time, we need to accurately and subtly track the products that clients use in order to provide a high level of service. That is why the company is implementing CRM in its B2B segment.”

"After the implementation, we’ve already organized the customer database, eliminated the risk of losing client contacts, correspondence, or agreements. Several managers may be working with a single client, and now it’s easy to see the current customer status in the system exactly when needed, without waiting for a handover from a colleague."

"The first result of work is the CRM knowledge base where each operator can find the necessary information upon request. Secondly, the statistics the system provides us with: we can calculate the effectiveness of each employee and communication channel. Thirdly, having individual approach to customers, seeing their personal priorities."