21 Jun 2024
5 min read
SMART Connector for Ringostat: new integration with the Ukrainian AI platform for telephony, call tracking and call analytics
Today, the priority of many companies is high-quality and timely communication, which allows them to maintain a high level of service. The SMART CRM platform team regularly analyzes local and global market trends and pays attention to business needs in terms of process automation and integration capabilities.
We are pleased to announce the latest release of the SMART CRM platform, the key update of which was the creation of SMART Connector for Ringostat, a solution that will improve the quality of your communication with clients. This is an innovative integration that allows you to automate the processes of receiving and making calls, and most importantly synchronizes the history of these interactions with the CRM system.
About Ringostat:
Ringostat is a Ukrainian AI platform for telephony, call tracking and call analytics. The only official technology partner of Google Analytics among similar services in Eastern Europe. The Ringostat platform includes 6 products: call tracking, end-to-end analytics, virtual PBX, callback widget, Ringostat Smart Phone, and AI. Ringostat’s client portfolio includes about 2,000 companies, including Peugeot, Mercedes-Benz, Jooble, OLX.
What opportunities for interaction with clients does SMART Connector for Ringostat provide?
- Automatic call creation: During a conversation with a client, the system automatically creates a call in SMART CRM or Dynamics 365 Sales/Customer Service, ensuring complete data synchronization.
- Automation of communication processes: All incoming and outgoing calls will be automatically registered in the system, which significantly reduces manual work and minimizes errors.
- Updating statuses and information about calls: The system automatically updates call statuses and adds detailed information, making it possible to always be aware of the latest events.
- Ability to listen to calls: Recordings of all calls are available for listening in the system, which makes it possible to listen to calls to improve the quality of service and train employees.
- Automatic identification of clients: The system automatically identifies clients from the contact database, and if there is no client in the database, it creates a new contact automatically.
- Simplified telephony: Easy and convenient management of incoming and outgoing calls significantly improves productivity.
- Preservation of communication history: The entire history of customer interactions is saved in the contacts timeline, which provides a complete overview of all interactions.
SMART Connector for Ringostat is a solution that will provide your business with new opportunities for effective and automated communication with clients, increasing productivity and quality of service. Feel the benefits of modern technology for your business today!
Why choose SMART Connector for Ringostat?
- Clear integration documentation
- Easy initial setup
- Fast connector deployment
- Support and regular extension of integration functionality
- Stable operation of Ringostat
How to connect SMART Connector for Ringostat?
The entire connection process occurs in several stages:
- Registering a user in the Ringostat service and making all the necessary settings
- Authorization in SMART CRM / Microsoft Dynamics 365
- Installation and configuration of integration components
- Setting up system security: granting access to a manager or work group
- Start of the connector’s operation
How much does it cost to connect and use the connector?
The monthly fee for using Microsoft Power Apps/Dynamics 365 in one environment without a limit on the number of managers is $150. Azure components are charged based on consumption.
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