21 Mar 2025
3 min read
SMART Connector for InPost: A New Integration with the Polish Service in SMART CRM and Microsoft Dynamics 365
In today’s business world, time is a resource that cannot be ignored. Every extra step in a process is not just an expense but also a missed opportunity for growth, service improvement, and increased profitability.
We present a new integration with the Polish service InPost, enabling you to generate waybills for customer orders directly during order processing in CRM.
About InPost:
InPost is a leader in modern logistics services and the first company in Poland to establish the country’s largest network of 25,000 parcel lockers – self-service points for sending and receiving shipments, operating 24/7.
What Order Processing Capabilities Does SMART Connector for InPost Provide?
- Create, manage, delete, or cancel shipments directly from the interface of SMART CRM or Microsoft Dynamics 365 ecosystem solutions.
- Manage senders and create standard templates for different parcel sizes.
- Print waybills in various formats.
- Receive automatic status updates on shipments from the provider.
- Create both address-based shipments and deliveries to a Parcel Locker or Parcel Point.
- Analyze shipments on Analytical Dashboards for better insights.
Why Choose SMART Connector for InPost?
- Less manual work – higher productivity. Create, edit, and cancel waybills directly in CRM without unnecessary actions in external systems.
- Flexible delivery management. Set up standard templates for different parcel sizes – especially useful for businesses with a dynamic shipping process and a high order volume.
- Automatic status updates and convenient analytics. SMART Connector for InPost regularly retrieves shipment statuses, allowing real-time tracking.
- A cost-effective solution for business scaling. The connector offers a transparent and flexible pricing model: a fixed monthly fee with no user limits in the Microsoft Power Apps/Dynamics 365 environment. This allows you to expand your team without extra licensing or support costs.
How to Connect SMART Connector for InPost?
The connection process takes just a few steps and doesn’t require much time:
- Register the users in the InPost service and configure all necessary settings.
- Authorize in SMART CRM/Microsoft Dynamics 365/Power Apps.
- Install and configure the integration components.
- Set up system security by granting access to a manager or workgroup.
- Start using the connector.
How Much Does It Cost to Connect and Use the Connector?
The monthly fee for usage within a single Microsoft Power Apps/Dynamics 365 environment, with no limit on the number of managers, is $150. Azure component costs are billed based on consumption. This pricing model allows companies to scale connector usage across more employees without additional expenses, making it a cost-efficient choice for growing businesses.
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