a comprehensive platform for sales in the B2B, B2C, and customer service segments powered by Microsoft Power Platform

“After the solution implementation, the process of interaction with clients, and in our case with donors, became streamlined and understandable. An important role in this was played by the presence of a ready-made business cycle in the system, that is, now we can clearly see at what stage each specific agreement is. If we talk about efficiency, then with the advent of SMART Sales, processes have accelerated at least 4 times, and the risk of losing a client (donor) has significantly decreased.”

“Despite a number of integrations, the entire work process for the employee, and most importantly, for the client, is as simple and clear as possible. Employees work in a single window. They do not need to fill in the same information in multiple systems. Data is not lost or duplicated. For example, a transaction has occurred in the ERP system. Information about this instantly appears in CRM. And after 30 seconds, the client can receive up-to-date information on the number of booked classes by phone or in a Telegram bot. Thanks to a carefully thought-out solution architecture, we can guarantee our clients a high level of service."

"The first result of the work is the CRM knowledge base, in which each operator can find the necessary information upon request. Secondly, it's the statistics that the system gives us: we can calculate the effectiveness of each employee and communication channel. Thirdly, an individual approach to clients, seeing their personal priorities: recent flights or what kind of food he or she orders most often on board. The contact center can show the business those points where clients cannot interact with the company by themselves. They need to additionally contact us for clarification."

“We managed to create a platform for communication between doctors and scientists from Ukraine and the world who are ready to share applied discoveries in the treatment of COVID-19. The main thing is that we made the process as convenient and accessible as possible for every practicing doctor. 145 reports were listened to by healthcare workers from such countries of the world as Ukraine, Kazakhstan, Tajikistan, Georgia, Moldova, Azerbaijan, Uzbekistan, Kyrgyzstan. The materials of the Medical Congress have become a teaching aid for all interested persons and have been made freely available.”

“Together with SMART business, we have created a digital ecosystem centered on Microsoft Dynamics 365, to which other elements are connected, such as mobile applications, a website, corporate CRM. Digitalization has allowed us to significantly reduce the amount of non-intellectual routine work. As of 2021, the need for manual work decreased by almost 20 times."